Terms of Use

These terms govern your use of this website and the training, assessment and certification services offered through it by William M. Dugann ("we"). By creating an account or purchasing a service you agree to them.

Accounts

You are responsible for keeping your login credentials private and for activity under your account. Organization administrators are responsible for the people they invite and the seats they assign.

Training content and marks

Course content, the field guide, the white paper and related materials are protected by copyright. A.C.T. Protocol and "Control the interaction, not the person" are marks of William M. Dugann. Purchasing a course gives the enrolled person a personal, non-transferable license to use its content for training. The free field card may be reproduced unaltered with attribution. Delivering A.C.T. training to others for a fee, or presenting another program as A.C.T. certified, requires our written permission.

Certification

Certificates are issued only after the stated requirements are met, including a passed verbal assessment, and are valid for the period printed on them. We may revoke a certificate obtained through misrepresentation or by an assessor acting outside these terms, and revoked certificates show as revoked on the public verification page.

Not legal or employment advice

A.C.T. is a practitioner safety standard. It does not replace your employer's written policies, the instructions of your supervisor, or the law of your jurisdiction, and completing training does not guarantee any outcome in a field encounter.

Limitation of liability

Services are provided as described. To the fullest extent permitted by law, our total liability for any claim relating to the services is limited to the amount you paid for the service giving rise to the claim.

Changes and contact

We may update these terms and will post the new version here with its effective date. Questions go to act@dugann.com.