Privacy Notice

This notice explains what information The A.C.T. Protocol collects and how it is used.

What we collect

Account details you provide (name, email, title, organization), your training progress, knowledge check scores, verbal assessment records, certificates, purchase records, and messages you send through our forms. Card payments are processed by Stripe; we never see or store your full card number.

How we use it

To deliver training, record assessments, issue and verify certificates, process payments, respond to inquiries, and send service email. If you download a resource or contact us, we may follow up about A.C.T. training. You can ask us to stop at any time.

What is public

When someone enters a valid certificate number on the verification page, it shows the holder's name, credential, organization, issue date, expiry date and status. Nothing else about your account is public.

Who else sees it

If your organization assigned your seat, its administrators and certified instructors can see your progress, assessment results and certificate status. We do not sell personal information.

Retention and your choices

We keep certificate and assessment records for as long as they may need to be verified. You can update your account details at any time and can ask us to delete your account by writing to act@dugann.com, subject to records we must keep for verification, tax or legal reasons.